Privacy Policy

Introduction

Popla Ltd respects the privacy of our users. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you visit our website or use our app, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

• Personal Information:

  • • We may collect your name, email address, phone number, and other contact details when you create an account, make a ticket purchase, or interact with the app.

  • • If you choose to connect your social media accounts to our app, we may collect information from those accounts. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the app.

• Location Data:

  • • The app uses your device's location services to provide location-based event and venue information. You have the option to disable location services on your device or within the app.

• Derived Data:

  • • Our servers automatically collect information when you use the app or visit our website, such as your IP address, your browser type, your operating system, and device type.

• Song Requests:

  • • We may collect information related to the song requests you submit, including song titles and artist names.

• Event and Ticket Data:

  • • We collect information related to your event and ticket purchases, including event details and ticket purchase history.

• Financial Data:

  • • We do not store any financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date). All financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. We may only store the financial information you provide for withdrawal or pay-out purposes.

• Usage Data:

  • • We may gather data about your interactions with the app, including your song requests, event listings, and app usage.

• Device Information:

  • • We may collect data about your device, such as device type, operating system, manufacturer, and unique identifiers.

How We Use Your Information

• Providing your accurate information permits us to provide you with a seamless, efficient, and customized experience.

• • We use your personal information to create and manage your account, personalize your app experience, and send you app-related updates and notifications.

• • Song request information is used to process and play the requested songs at venues or events.

• • Location data is used to offer location-based services and improve your app experience.

• • Event and ticket data is used to facilitate ticket purchases, manage event listings, and provide you with event-related updates.

• • Usage and device data help us analyse app performance and improve our services.

Legal Basis for Processing

We process your personal data on the legal basis of consent, contractual necessity, and legitimate interests. You have the right to withdraw your consent at any time, and in such cases, we will stop processing your data for the specified purposes.

Data Sharing

• • We may share your information with DJs, event organizers, venues, and third- party service providers to facilitate song requests and event management.

• • We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

• Cookies:

  We may use cookies to collect information about your interactions with the app.

• Analytics:

  We may use analytics tools to analyse user behaviours and app performance. These tools may collect data on our behalf using cookies or other tracking technologies.

International Data Transfers

Some of our service providers may be in other countries. We ensure that these providers comply with GDPR requirements and have appropriate data protection measures in place.

Your Rights

• • You have the right to access, rectify, or erase your personal information.

• • You can restrict the processing of your data and object to its processing.

• • You may exercise your data portability rights by requesting your data in a structured, commonly used, and machine-readable format.

Data Security

We have implemented appropriate security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. At your request, at any time, your Personal Information which is in the custody of Popla may be deleted unless we are required by law to retain such information for a certain period to comply with our obligations under the law.

Updates to this Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant updates, and you are encouraged to review the policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]. By using the Popla App, you acknowledge and agree to this privacy policy.